Effective Date: June 4, 2023
Thank you for choosing Journey to STEAM. We strive to provide excellent products and services to our customers. This Refund Policy outlines our guidelines regarding refunds for mailed packages and services rendered.
- Refunds for Mailed Packages
1.1. Eligibility: If you have purchased a physical product from us and wish to return it, you may be eligible for a full refund. To be eligible, the following conditions must be met:
- a) The product must be in its original condition, unused, and in the original packaging.
- b) The return must be initiated within 30 days from the date of purchase.
- c) You must provide proof of purchase, such as an order number or receipt.
1.2. Refund Process: To request a refund for a mailed package, please follow these steps:
- a) Contact our customer support team using the email address on our Contact Us page to initiate the return process.
- b) Provide the necessary details, including the reason for the return.
- c) Once your return is approved, we will provide you with instructions on how to proceed.
- d) After we receive and inspect the returned product, we will process your refund within 14 days. The refund will be issued using the original payment method.
- No Refunds for Services Rendered
2.1. Services Rendered: We offer various services that are performed for you upon request. These services may include workshops, birthday parties, team building activities, classes, or any other service that requires our expertise and time.
2.2. Non-refundable Services: Due to the nature of the services provided, we do not offer refunds for services rendered. Once the service has been provided, the transaction is considered final. We strive to ensure your satisfaction with our services, and if you have any concerns, please contact our customer support team to address the issue.
3.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team immediately. We will work with you to resolve the issue, which may include offering a replacement, repair, or refund, depending on the circumstances.
- Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at the email listed on our Contact Us page. We are here to help and will gladly address any concerns you may have.
Note: This Refund Policy does not affect your statutory rights or any applicable consumer protection laws.